The Client, a prominent player in the financial services sector, recognized the imperative need to modernize and optimize their IT infrastructure to ensure service delivery and stability, and to bolster operational efficiency.

The Client’s existing IT infrastructure was fragmented and antiquated, resulting in frequent downtimes, service disruptions, and a gradual erosion in client trust and satisfaction.

The infrastructure modernization spanned 12 months, involving the meticulous deployment of VMware for establishing a robust virtualized environment and the incorporation of Docker for efficient containerization. The alignment with ITIL best practices played a pivotal role in optimizing service delivery and infrastructure management, enhancing the Client’s capability to meet service-level agreements and maintain high levels of client satisfaction.