Overview:
The Client, a prominent player in the financial services sector, recognized the imperative need to modernize and optimize their IT infrastructure to ensure service delivery and stability, and to bolster operational efficiency.
Problem:
The Client’s existing IT infrastructure was fragmented and antiquated, resulting in frequent downtimes, service disruptions, and a gradual erosion in client trust and satisfaction.
Solution:
The infrastructure modernization spanned 12 months, involving the meticulous deployment of VMware for establishing a robust virtualized environment and the incorporation of Docker for efficient containerization. The alignment with ITIL best practices played a pivotal role in optimizing service delivery and infrastructure management, enhancing the Client’s capability to meet service-level agreements and maintain high levels of client satisfaction.